What does it cost me?

If you are delivering just one track (a single) the only fee is an annual payment of $9.99. If you are delivering more than one song (an album) the annual fee is $19.98. The only additional charges (for an album) are one time fees of .99 cents per store you choose and per track that you upload to Go Distro. For example if you deliver a two track album to only iTunes US this would total to, $21.96 with an annual renewal fee of 19.98 after the initial payment.

How long does it take for an album to go live once paid for?

On average it takes about 4-6 weeks to go live on all stores. Some stores review faster than others with Amazon taking under a week, Napster and Emusic about a week or two, Rhapsody about 2-3 weeks and the same for GroupieTunes. So far we have been unable to determine the average time to go live in Lala.com and Shockhound as they are so new. Remember Go Distro does not have control over when your album goes live but these are averages based on long-term distribution relationships with each DSP (digital service provider).

Is there a way to expedite my release?

Unfortunately no, not at this time, but we promise to cross our fingers for you.

How and when do I get my money?

Most stores (like iTunes) send your sales information and money within 45 days after the end of the month in which the sale took place. As an example, if you had sales in the month of February, the stores send your sales information and money by April 15 (45 days after the end of February). Some stores, like eMusic and Napster (for streams only) send your sales information and money within 45 days after the end of each QUARTER. So if your music sold in those stores any time during January, February or March, you'll know about all three months by May 15. On the rare occasion that your sales information and money is posted late, it is due to delays in reporting from the stores.

How do I make changes to an album once I have paid for it?

Unfortunately there is no easy way to make changes to an album once you have paid for the delivery. We distribute your album immediately to the stores and therefore cannot make changes to the delivered album. If you have made a spelling error, uploaded incorrect files for either music or artwork, the best way to make a change is to takedown the current version and upload a completely new one.

How do I takedown an album that has already been paid for?

If your album has been live on any of the stores for at least six months then just contact us and we will process a takedown for you. For albums that have not been live for at least six months there is an early takedown fee of $20. You can make this payment to Jane.Ackerman@Go Distro.com and contact us to process your request.

My go live date has passed, why is my album not live?

There could be multiple reasons for why an album may not be live before or after the projected go live date has passed. More often then not it is because there is an open issue that needs to be resolved. If your album is not live but your go live date has passed and/or your album has been listed in processing for more than 48 hours please contact us.

What format must my music be in, in order to upload to Go Distro?

We have found .wav files to be the most reliable and therefore recommend them first and foremost. Remember that they must be set at a 44.1 khz sample rate, 16 bit sample size and the channel set to stereo. Not sure how to convert your music? – Check out our tutorial.

What format must my artwork be in, in order to upload to Go Distro?

Artwork can be in one of the following file formats: JPG, GIF or PNG. The image must be a perfect square and at least 1600x1600. All artwork must be in best-quality RGB Color mode (including black and white images) and must have a resolution of at least 72 dpi. You may not include: email addresses, URLs, any other contact information or any pricing information. You must include both the artist name and album title on the artwork and remove any stickers or other items from your artwork in case you are scanning it in from a physical CD.